Terms and Conditions

Terms & Conditions

These Terms and Conditions of Use, together with any additional terms and policies published by Traavel Bug, constitute the entire agreement between Traavel Bug and the user regarding the use of this website.

This website is intended solely for your personal and non-commercial use. Users may not reproduce, distribute, modify, transmit, publish, sell, or otherwise exploit any content from this website, including but not limited to text, images, graphics, audio, video, or other materials, for any commercial or public purpose without prior written permission from Traavel Bug.

Users are prohibited from posting, transmitting, or sharing any material that is defamatory, libelous, obscene, pornographic, abusive, threatening, unlawful, or otherwise violates applicable laws or encourages criminal or civil liability.

Traavel Bug acts as a travel planner and booking facilitator. While we carefully select our travel partners, there may be exceptional circumstances beyond our control, including but not limited to adverse weather conditions, natural disasters, government regulations, labour disputes, technical failures, operational issues, supplier insolvency, flight cancellations, route changes, or other unforeseen events that may affect confirmed bookings.

If informed in advance of such circumstances, Traavel Bug will make every reasonable effort to arrange suitable alternatives or facilitate refunds where supported by the respective airline, hotel, transportation provider, or other service operator. As an intermediary, Traavel Bug cannot be held responsible for the failure of third-party suppliers to deliver their services. Any additional claims, resolutions, or refunds relating to such circumstances must be addressed directly with the respective service provider.

Payment Terms

Travellers may make payments through bank wire transfer, banker’s cheque, or major credit cards including Visa, Mastercard, and American Express.

A convenience fee of 3% of the total invoice amount applies to all credit card payments.

Traavel Bug reserves the right to revise its prices, service fees, taxes, duties, or other applicable charges at any time due to changes in government regulations or supplier pricing.

Travellers may be required to sign payment authorization documents in accordance with banking and credit card regulations.

Payments made to Traavel Bug may include services such as:

Hotel reservations
Flight bookings
Ground transportation
Holiday packages
Visa assistance
Tour guides
Sightseeing and entrance fees
Entertainment activities
Other travel-related services

All online payments are processed through secure third-party payment gateways. Traavel Bug does not store your credit card information or sensitive payment details.

During payment, you may be asked to provide your contact details solely for transaction-related communication. This information is used only for payment verification and customer support.

All payments must be made free of any withholding taxes or deductions. Any bank charges or intermediary transfer fees shall be borne entirely by the payer.

Refund Policy

By making a booking with Traavel Bug, you acknowledge and agree not to initiate chargebacks or refund claims through your credit card issuer for services that have already been provided or utilized.

Traavel Bug shall not be held responsible if payment is declined by your bank or credit card provider due to incorrect card information, insufficient funds, security restrictions, or any other reason. Customers are advised to contact their respective bank or card issuer for clarification in such cases.

If you cancel any confirmed travel service, cancellation charges may apply according to the applicable cancellation policies communicated at the time of booking.

Refunds, where applicable, will be processed only to the original payment method used for the booking.

Traavel Bug shall not be responsible for any differences in refund amounts arising from currency exchange rate fluctuations, foreign transaction fees, or banking charges.

Eligible refunds will be processed within 45 business days, subject to the cancellation terms, supplier policies, banking procedures, and all applicable Terms & Conditions.

Cancellation & Change Policy

We understand that travel plans may occasionally change. As every journey is uniquely planned, our cancellation and modification policies vary depending on the destination, hotels, experiences, airlines, transportation providers, and the timing of your request.

Processing Fee

Once the initial processing fee has been paid, it is strictly non-refundable. This fee covers the professional consultation, itinerary planning, research, supplier coordination, and administrative work undertaken by our travel specialists.

Service Fee

A 10% service fee is generally applicable on all confirmed bookings. This fee reflects the professional expertise and time invested in designing, coordinating, and managing your travel arrangements.

In exceptional circumstances, Traavel Bug may reduce this fee as a gesture of goodwill; however, such reductions remain entirely at our discretion.

Hotel & Supplier Cancellation Policies

Cancellation or modification charges imposed by hotels, airlines, cruise operators, transportation companies, activity providers, or any third-party supplier will apply in addition to Traavel Bug’s applicable service fees.

These charges are determined solely by the respective supplier and are beyond Traavel Bug’s control.

Change Requests

Requests to change travel dates, destinations, accommodations, passenger details, or itinerary inclusions are subject to availability and supplier approval.

Any changes requested after confirmation may result in additional charges, fare differences, supplier amendment fees, or revised pricing.

Refunds

Where refunds are permitted by the respective service providers, they will be processed after deducting:

Non-refundable processing fee
Applicable Traavel Bug service fee
Supplier cancellation charges
Any non-refundable taxes or third-party fees

Eligible refunds will be processed within 45 business days, subject to supplier processing timelines, banking procedures, and applicable Terms & Conditions.